2018 Prudential U.S. Figure Skating Championships FAQs

I want to volunteer. How do I sign up?

Thank you to all of the volunteers who submitted applications for the 2018 Prudential U.S. Figure Skating Championships. The application process is now closed and applicants will be notified about their placements soon.

Are there any items that are prohibited at SAP Center?

Yes, the following items are not allowed in SAP Center: cans, glass bottles, thermos-type containers, hard-sided coolers, balloons, laser pens, selfie-sticks, Go-Pros, masks, sealed or wrapped packages, noisemakers such as but not limited to air horns, flowers and gifts for a performing artist(s). If the guest cannot dispose of prohibited items or return them to his/her vehicle, the guest can check in their items and pick them up when leaving. Guests, including law enforcement personnel not working in an official capacity, are prohibited from bringing weapons into SAP Center at San Jose. Weapons may not be checked in and include, but are not limited to, firearms, explosives, handcuffs, batons, stun guns, knives, tear gas and pepper spray. Guests with these items will not be allowed in the building and, if already in the building, will be required to take the item from the building or be evicted. Posters and Banners are allowed, but we reserve the right to restrict them based on content or size and they cannot have any poles or sticks connected to them.

I want to be a vendor. How do I apply?

Vendor applications will be accepted through December 6. Click HERE to apply today!

What are the rules for figure skating?

What are the rules for figure skating?

The 2017 Official U.S. Figure Skating Rulebook covers everything you want to know about technical requirements, rules, eligibility and even music. This can be found here.

Can I watch the 2018 Prudential U.S. Figure Skating Championships from home?

In our opinion, figure skating is always best LIVE at SAP Center! But if you can’t make it here, you can live stream the competition on icenetwork.com or click here for a full schedule of the event broadcast on NBC, NBCSN and The Olympic Channel.

Ticketing FAQs

What is a Champions Ticket Package?

A Champions Ticket Package provides you an assigned seat to all senior (Championship) level Free Skate competitions at SAP Center at San Jose with the option to add the same seat to the Smucker’s Skating Spectacular! The events include:

  • Friday, January 5 – Championship Ladies Free Skate
  • Saturday, January 6 – Championship Pairs Free Skate & Championship Men’s Free Skate
  • Sunday, January 7 – Championship Free Dance & Smucker’s Skating Spectacular (optional)

What is an All-Session Ticket Package?

An All-Session Ticket Package provides you an assigned seat to all junior and senior (Championship) level competitions and practice sessions at SAP Center at San Jose. In addition, the All-Session ticket will include general admission seating for all juvenile, intermediate and novice practice sessions and competitions at Solar4America Ice at San Jose (formerly Sharks Ice).

What is the Smucker’s Skating Spectacular?

The Smucker’s Skating Spectacular offers fans the opportunity to see all the champions and medalists for the week’s competition let loose in a fun, theatrical ice show that’s free of scrutiny of the judges and competition rules. Skaters from the novice to championship level will perform for the audience for the audience for the sheer love of skating. The Smucker’s Skating Spectacular is scheduled for Sunday, Jan. 7 (Time TBD). Tickets to the Smucker’s Skating Spectacular are included with all Platinum All-Session Packages.

How can I access Practice Sessions?

Practice Passes are only available with an All-Session ticket package and will not be sold outside of the All-Session ticket package.

I purchased All-Session tickets. How will I receive my practice pass?

All-Session tickets includes access to all practice sessions at SAP Center and Solar4America Ice. Practice passes will not be sold outside of the All-Session ticket package. Practice Pass tickets are available for online management. Online management allows you to print your tickets at home, download to your mobile, and forward electronically to others. There is a Practice Pass ticket per day that is valid for all practice sessions for that specific day. Please be prepared to show your Practice Pass tickets to an usher to verify access to practice sessions.

I’m trying to purchase two tickets from a block of three seats, but unable to. Why?

It is event policy to not leave a single seat unoccupied for any ticketing transaction.  Please select available seats that will leave more than one contiguous seat available for purchase in a row.

Does my All-Session package give me access to events at Solar4America Ice at San Jose?

Yes, the All-Session ticket will include general admission seating for all juvenile, intermediate and novice practice sessions and competitions at Solar4America Ice at San Jose (formerly Sharks Ice). Due to limited seating at Solar4America Ice at San Jose, General Admission seating will be available on a first-come, first-serve basis until capacity has been reached. Tickets are sold as a day pass for that specific day’s events so please be sure to print out the correct ticket for that specific day. The day pass will allow in-and-out privileges for that day’s events. If available, day passes will be sold at Solar4Americe at San Jose the day of the event. Solar4America Ice is located at 1500 S. 10th St. in San Jose.

Does my Champions Ticket Package give me access to events at Solar4America Ice at San Jose?

No, the Champions Ticket Package does not include tickets to any events at Solar4America Ice at San Jose (formerly Sharks Ice). For access to events at Solar4America Ice at San Jose, consider purchasing an All-Session Ticket Package.

When can I access my All-Session and Champions Package tickets?

All-Session and Champions Package tickets will be available for online management approximately 30 days from the event. Online management allows you to print your tickets at home, download to your mobile, and forward to others. Visit www.sapcenter.com/mysapaccount to log into your account and manage your tickets.

Does my child need a ticket?

Children 24 months and older require a ticket.

How can I purchase tickets to events at Solar4America Ice at San Jose?

Tickets to events at Solar4America Ice at San Jose are included with an All-Session ticket package. Tickets sold as a Day Pass may be offered the day of the events at Solar4America Ice at San Jose. A Day Pass will allow for in-and-out privileges for the day’s events at Solar4America Ice at San Jose. All seats at Solar4America Ice at San Jose are General Admission, limited, and available on a first-come, first-serve basis until capacity has been reached.

I am unable to attend the events after purchasing tickets. Can I request a refund?

Unfortunately, all sales are final after purchase. No refunds or exchanges are allowed. You may give away, resale or donate your tickets if you are unable to attend events.

Can I purchase tickets at the venue?

Single-session tickets for events at SAP Center can be purchased at the ThreatMetrix Ticket Office located at SAP Center, 525 W. Santa Clara St in San Jose. Tickets are based on availability and are not subject to fees when purchasing at the venue.

All-Session tickets, Champions Packages, and single-session group tickets of 10 or more can be purchased by calling 408-977-4715.

Day Passes for events at Solar4America Ice at San Jose will only be sold the day of events at Solar4Americe Ice at San Jose and based on availability.

I purchased an All-Session Ticket Package. Can I purchase a pre-paid parking pass?

Yes, All-Session ticket holders can purchase a pre-paid parking pass by clicking here. The pass is valid for events at SAP Center January 2-7 and includes in-and-out privileges for the ABC Parking Lot at SAP Center. The cost is $110 – a $90 savings!

I purchased a Champions Ticket Package. Can I purchase a pre-paid parking pass?

Yes, Champions ticket package holders can purchase a pre-paid parking pass by clicking here. The pass is valid for events at SAP Center January 5-7 and includes in-and-out privileges for the ABC Parking Lot at SAP Center. The cost is $80 – a $20 savings!

I need help accessing my All-Session Tickets. How do I access and print them?

IMPORTANT: There are multiple options for you to access and print your tickets. 

  1. Option 1: Hard Paper Tickets: Tickets MUST be printed in advance!  Use a desktop or laptop computer that is connected to a printer to access and print your PDF tickets from the convenience of your home or workplace.  Do not use your mobile phone to print PDF tickets.
  2. Option 2: Mobile Paperless Tickets: You can log into your SAP Center Account Manager on your mobile phone to download your tickets in advance and use your mobile for entry

  • Click here or visit www.sapcenter.com/mysapaccount to log into your SAP Center Account Manager.
  • If you don’t remember your password, click “Forgot Your Password?” to reset it and have a temporary password sent to you.
  • Once logged in, click “manage my tickets” or click “manage this event” next to the upcoming 2018 U.S.. Figure Skating Championships event.
  • This will take you to a calendar view where you can select the events you wish to manage.
  • Once you click on an event, the next page will show an option to "Print-at-Home".
  • Click “Print-at-Home” and then select the seats to be printed.
  • To print tickets to other events, click "manage more tickets".
  • Once all seats have been selected and you're ready to print all your tickets, click “print” in the top right corner of the screen and follow the instructions.
  • Please note: You can print the PDFs in black and white or grayscale.
  • To electronically transfer your tickets to friends, use the “Transfer” function.
  • If you’re having trouble accessing your tickets, call 408-977-4715 or email [email protected].

Accessing Events at Solar4America Ice at San Jose:

  • Your All-Session tickets entitles you to access all events at Solar4America Ice at San Jose located at 1500 S. Tenth Street in San Jose. Be sure to print the ticket with the correct date on them and present your ticket at the venue to receive a wristband which will allow you in-and-out privileges for that day’s events.
  • Please note: All seats at Solar4America Ice at San Jose are General Admission and are first-come, first-serve. Disregard the seat location printed on these tickets.
  • Visit SkateSanJose2018.com to see which events are scheduled to be hosted at Solar4America Ice at San Jose.

Accessing Practice Sessions:

  • Your All-Session tickets entitles you to access all practice sessions at SAP Center and Solar4America Ice at San Jose.
  • Your Practice Pass tickets are now available to access and manage online via your SAP Center Account Manager by following the same steps above to print your All-Session tickets.
  • There is a Practice Pass ticket per day that is valid for all practice sessions for that specific day.
  • Please be prepared to show your All-Session tickets to an usher to verify access to practice sessions.

I need help accessing my Champions Package Tickets. How do I access and print them?

IMPORTANT: There are multiple options for you to access and print your tickets.

  1. Option 1: Hard Paper Tickets: Tickets MUST be printed in advance!  Use a desktop or laptop computer that is connected to a printer to access and print your PDF tickets from the convenience of your home or workplace.  Do not use your mobile phone to print PDF tickets.
  2. Option 2: Mobile Paperless Tickets: You can log into your SAP Center Account Manager on your mobile phone to download your tickets in advance and use your mobile for entry.

  • Click here or visit www.sapcenter.com/mysapaccount to log into your SAP Center Account Manager.
  • If you don’t remember your password, click “Forgot Your Password?” to reset it and have a temporary password sent to you.
  • Once logged in, click “manage my tickets” or click “manage this event” next to the upcoming 2018 U.S. Figure Skating Championships event.
  • This will take you to a calendar view where you can select the events you wish to manage.
  • Once you click on an event, the next page will show an option to "Print-at-Home".
  • Click “Print-at-Home” and then select the seats to be printed.
  • To print tickets to other events, click "manage more tickets".
  • Once all seats have been selected and you're ready to print all your tickets, click “print” in the top right corner of the screen and follow the instructions.
  • Please note: You can print the PDFs in black and white or grayscale.
  • To electronically transfer your tickets to friends, use the “Transfer” function.
  • If you’re having trouble accessing your tickets, call 408-977-4715 or email [email protected]

What are the ThreatMetrix Ticket Office Hours at SAP Center for will call?

Ticket Office hours are:

  • December 29 – 10:00am – 3:00pm
  • December 30 – Closed
  • December 31 – Closed
  • January 1 – 11:30am – 5:00pm
  • January 2 – 8:00am – 8:00pm
  • January 3 – 7:30am – 8:30pm
  • January 4 – 7:00am – 7:30pm
  • January 5 – 8:30am – 7:00pm
  • January 6 – 7:00am – 7:00pm
  • January 7 – 7:30am – 7:00pm

End time is approximated depending on the event end time.