FAQs

What are the rules for figure skating?

The 2019 Official U.S. Figure Skating Rulebook covers everything you want to know about technical requirements, rules, eligibility and even music. This can be found here.

Are there any items that are prohibited at SAP Center?

Yes. SAP Center now enforces a Clear Bag policy. More information can be viewed here. The following items are not allowed in SAP Center: cans, glass bottles, thermos-type containers, hard-sided coolers, balloons, laser pens, selfie-sticks, Go-Pros, masks, sealed or wrapped packages, noisemakers such as but not limited to air horns, flowers and gifts for a performing artist(s). If the guest cannot dispose of prohibited items or return them to his/her vehicle, the guest can check in their items and pick them up when leaving. Guests, including law enforcement personnel not working in an official capacity, are prohibited from bringing weapons into SAP Center at San Jose. Weapons may not be checked in and include, but are not limited to, firearms, explosives, handcuffs, batons, stun guns, knives, tear gas and pepper spray. Guests with these items will not be allowed in the building and, if already in the building, will be required to take the item from the building or be evicted. Posters and Banners are allowed, but we reserve the right to restrict them based on content or size and they cannot have any poles or sticks connected to them.

What is an All-Session Ticket Package?

An All-Session Ticket Package provides you an assigned seat to all junior and senior (Championship) level competitions and practice sessions at SAP Center at San Jose.

What is the Smucker’s Skating Spectacular?

The Smucker’s Skating Spectacular offers fans the opportunity to see all the champions and medalists for the week’s competition let loose in a fun, theatrical ice show that’s free of scrutiny of the judges and competition rules. Skaters from the junor and championship level will perform for the audience for the audience for the sheer love of skating. The Smucker’s Skating Spectacular is scheduled for Sunday, Jan. 17 (Time TBD).

I’m trying to purchase two tickets from a block of three seats, but unable to. Why?

It is event policy to not leave a single seat unoccupied for any ticketing transaction.  Please select available seats that will leave more than one contiguous seat available for purchase in a row.

Does my child need a ticket?

24 months and older require a ticket.

I am unable to attend the events after purchasing tickets. Can I request a refund?

Unfortunately, all sales are final after purchase. No refunds or exchanges are allowed. You may give away, resale or donate your tickets if you are unable to attend events.

Can I volunteer?

Volunteer information will appear on SkateSanJose2021.com when available.

When will hotel information be ready?

Hotel information will appear on SkateSanJose2021.com when available.

SAP Center has a Clear Bag Policy. Please be informed!

SAP Center now enforces a Clear Bag policy. More information can be viewed here.