Mar 9, 2020

Latest News Regarding SAP Center Events

Statement from Sharks Sports & Entertainment on Coronavirus

***Please continue to follow this article for live updates. Last updated: May 26, 2020 at 3:00 p.m. (PT)***

Ticketmaster Information: Click here

May 26, 3:00 p.m. (PT): The National Hockey League has announced today its Return to Play Plan that includes a 24-team Stanley Cup Playoff format. Seven teams did not qualify, including the San Jose Sharks, ending their 2019-20 season. 

The format for the playoffs was determined in meetings of the Return to Play Committee, which included executives from the NHL and NHL Players' Association, and five players: Ottawa Senators defenseman Ron Hainsey, Edmonton Oilers center Connor McDavid, Winnipeg Jets center Mark Scheifele, Toronto Maple Leafs center John Tavares and Philadelphia Flyers right wing James van Riemsdyk.

Sharks Sports & Entertainment today released the following statements in regards to the NHL's announcement of their 2019-20 Return to Play proposal:

"While we are disappointed that the San Jose Sharks will not be able to complete our 2019-20 season, we understand and respect the decision made by the NHL and the NHL Players' Association. We are already well into our extensive season review process and will use this opportunity to build on what we have already started to ensure our club is ready for the start of the 2020-21 season." - Doug Wilson, General Manager, San Jose Sharks

"Thank you to all of our fans and partners for their unwavering support since the NHL season was paused on March 12. Over the last several weeks, we have been working with ticket holders to provide credits or refunds for games that have not yet been played. This process will accelerate now that these games have officially been canceled. There are still many open questions regarding the start of the 2020-21 season. The safety of our fans, partners, and players who enter SAP Center remains our top priority." - Jonathan Becher, President, San Jose Sharks

To read the NHL's statement, click here. To read the Sharks ticketing FAQ, click here.

May 14, 6:00 p.m. (PT): Due to the ongoing coronavirus concerns, we deeply regret to announce the indefinite postponement of NCT 127 WORLD TOUR ‘NEO CITY: THE AWARDS’ in NORTH AMERICA originally scheduled for June 18 in San Jose. The safety of our patrons, artists and staff is our top priority and we will continue to act on advice from authorities regarding the coronavirus and take precautionary measures in line with prevention efforts.
Customers who have purchased tickets through official ticket sites and outlets will receive a full refund from the point of purchase.
We apologize for any inconvenience caused and thank you for your understanding.

May 13, 10:00 a.m. (PT): Andrea Bocelli’s June 2020 performances at The Hollywood Bowl in Los Angeles, CA and at the SAP Center in San Jose, CA are being rescheduled. New dates will be announced over the next few weeks.  All tickets will remain valid for the new show dates to be announced in the coming weeks. Please refer to your point of purchase for refund policy if you are unable to attend the rescheduled dates once announced.

May 13, 10:00 a.m. (PT): The MONSTA X North American Tour is being rescheduled out of an abundance of caution. As soon as we have the new dates finalized we’ll share the updated schedule, and all tickets will be honored accordingly.

More announcements will be made as soon as we are able regarding new dates. We are adhering to the guidance of all local governments regarding public events to ensure we are providing a safe environment for everyone involved.

We look forward to seeing all of our Monbebes on the road soon.

 

May 11, 6:30 a.m. (PT): American Hockey League (@TheAHL) President and Chief Executive Officer David Andrews announced today that the league's Board of Governors has voted to cancel the remainder of the 2019-20 AHL regular season and the 2020 Calder Cup Playoffs due to the ongoing COVID-19 public health crisis.

Andrews issued the following statement:

"After a lengthy review process, the American Hockey League has determined that the resumption and completion of the 2019-20 season is not feasible in light of current conditions.

The League's operational focus has turned toward actively preparing for the 2020-21 season.

We are very grateful to the National Hockey League and its teams for their support and leadership in navigating through the challenges faced over the past two months.

The AHL continues to place paramount importance on the health and safety of our players, officials, staff, and fans and all of their families, and we all look forward to returning to our arenas in 2020-21."

The AHL's standings - sorted by points percentage - and statistics as of March 12, 2020, are considered final and official, and will serve as the basis for determining league awards for the 2019-20 season.

The cancellation snaps the San Jose Barracuda's (@SJBarracuda) consecutive playoff streak, after playing in six Calder Cup playoff rounds over the team's first four seasons since relocating to San Jose.

The Barracuda finished with a final 2019-20 record of 21-27-5-2 (W-L-OTL-SOL) in 55 games played and 16 players skated in at least one game with the Sharks and Barracuda including Dylan GambrellRadim SimekJoel KellmanAntti SuomelaNoah GregorAlexander TrueJacob MiddletonMaxim LetunovJonny BrodzinskiLean BergmannJoachim Blichfeld and Nikolai Knyzhov. Letunov, in his second professional season, paced the club with 40 points (12 goals, 28 assists) and Jayden Halbgewachs, also in his second pro year, posted a team-best 19 goals.  2020 AHL All-Star, Joachim Blichfeld, a seventh-round draft selection of the Sharks in 2016, finished 12th among all AHL rookies with 32 points (16 goals, 16 assists).

Since moving their AHL affiliate to San Jose prior to the 2015-16 season, the impact the Barracuda's development system has had on the Sharks organization and its prospects has been immense. 

In fact, 18 different players have begun their pro career with the Barracuda before going on to make their NHL debut with the Sharks, including many of the team's key players like Timo MeierKevin LabancMarcus Sorensen, Radim SimekTim Heed and Aaron Dell.

Barracuda season ticket holders can apply funds from the final four canceled home games towards their 2020-21 season ticket payments or receive refunds to their original form of payment. For more information, season ticket holders are encouraged to contact their Client Development Account Executive for full details and assistance.
April 20, 10:00 a.m. (PT): Statement from Bon Jovi regarding Bon Jovi 2020 tour: “Due to the ongoing global pandemic, it is no longer feasible for Bon Jovi to tour this summer.  Given these difficult times, we have made the decision to cancel the tour entirely.  This will enable ticketholders to get an immediate refund to help pay their bills or buy groceries.  These are trying times. You’ve always been there for us and we’ll always be there for you. We look forward to seeing everyone again on tour when we can all safely be together.  We will continue to send out news and updates on Bon Jovi touring in the weeks and months to come.”

April 15, 12:00 p.m. (PT): The Ozuna concert originally scheduled for April 24 has been postponed.  The new date will be announced at a later time. Tickets purchased for the April 24 date will be honored on the new date.

April 6, 12:00 p.m. (PT): Due to the increasing spread of COVID-19 and expanding restrictions on domestic and international travel, and in accordance with national, state and local governments prohibiting large group gatherings, the Jurassic World Live Tour scheduled for July 2-5, 2020 at SAP Center at San Jose has been cancelled.

Refund Information:

  • Tickets purchased with a credit card through ticketmaster.com will receive automatic refunds to the original card used for purchase.
  • For tickets purchased at SAP Center:
    • As per the Shelter in Place order, the LexisNexis Risk Solutions Ticket Office at SAP Center will remain closed until the order is rescinded and SAP Center operations can reopen. Unfortunately, we will not be able to refund tickets purchased at the box office windows until we reopen. We apologize for the inconvenience at this time and will take care of your request as soon as it is possible.
    • For the latest updates, please click here.
  • If you purchased your tickets elsewhere, contact your point of purchase directly.
  • Refund information is located at https://blog.ticketmaster.com/guidelines-canceled-postponed-events/ for Ticketmaster purchasers.

March 31, 11:00 a.m. (PT): Due to the ongoing safety concerns surrounding the COVID-19 outbreak, as well as current federal, state and local government mandates, Bellator MMA officials have announced that three upcoming live events scheduled for May have been postponed including Bellator 242 previously scheduled for May 9 in San Jose.

The other events include Bellator European Series London previously scheduled for May 16 and Bellator 243 previously scheduled for May 29.

Bellator will continue to monitor the situation closely and fully intends to reschedule the events as soon as possible.

As always, the health and safety of our athletes, fans, partners and staff remains our top priority. We appreciate the understanding and patience of everyone involved during this incredibly difficult time.

Refunds will be given for all tickets purchased at the original point of purchase.  Tickets from the May 9, 2020 Bellator event will not be valid at any future Bellator event.

Please visit Bellator.com for additional information.

March 30, 11:30 a.m. (PT): In response to the recommendations by the World Health Organization, local bans on mass gatherings, and the closing of the US/Canada border to all but essential travel, the decision has been made to cancel the 2020 Stars on Ice tour for the health and safety of its skaters, staff, partners and fans. The world’s premier figure skating show had planned its 2020 tour of 14 cities in North America from April 24 to May 17.

“This is the first time in our 34-year history that we have canceled a single performance, much less an entire tour. We thank our fans, performers, and staff for their support, and look forward to seeing everyone for the 2021 season,” said Byron Allen, Producer of Stars on Ice.

All patrons who purchased tickets for the May 17 stop at San Jose may request a full refund. Stars on Ice tickets purchased online or over the phone from the official ticket agencies will be automatically refunded. Patrons who purchased tickets in-person from the venue box offices should contact the point of purchase.  Additionally, all Stars on Ice Meet & Greet passes that were purchased for the 2020 Tour will be refunded to the original payment method.

For additional information, please visit www.starsonice.com.

 

March 23, 11:00 a.m. (PT): In light of the restrictions and recommendations imposed by governmental authorities and public health departments, the Marc Anthony show on March 20, 2020 has been postponed and will now take place on Friday, October 9. Ticketholders are encouraged to hold on to their tickets, as they will be honored at the new date.

March 20, 4:45 p.m. (PT): After careful consideration Zamora Entertainment regrets to announce the postponement of ZION AND LENNOX ICONIC TOUR 2020 amid COVID- 19 concerns. While this decision comes at the time of global uncertainly.

Based on this determination, Zamora Ent. has started a conversation with artists, partners and venues in order to find the viability of postponing them to a date to be determined. The new dates will be announced in the upcoming days through our social networks.

All tickets purchased will be valid for future dates, otherwise the refund will be processed.

March 20, 12:00 p.m. (PT): Aventura at SAP Center on April 3 has been rescheduled to August 16. Your ticket will be honored for the rescheduled date. For any further ticket inquiries please reach out to point of purchase.

March 17, 5:15 p.m. (PT): In light of the restrictions and recommendations imposed by governmental authorities and public health departments, the Marc Anthony show on March 20, 2020 has been postponed.  Ticketholders are encouraged to hold on to their tickets, as they will be honored at the new date, which will be announced soon. More information will be communicated once the new date has been determined. 

March 17, 3:00 p.m. (PT): SAP Center Management, Banda MS, and Marquez Brothers Entertainment announced today that the Banda MS concert, originally scheduled for Saturday, April 25 at SAP Center at San Jose, has been rescheduled to Saturday, July 25. Tickets purchased for the April 25 show date are still valid and should be used for entry on the new concert date. Ticket holders who are unable to attend the July 25 show may request a refund at the original point of purchase. Tickets for the July 25 Banda MS concert remain on-sale at www.ticketmaster.com.

March 12, 8:00 p.m. (PT): In an attempt to be as transparent with our fans as possible, we wanted to share some information with you.

Late yesterday, Sharks Sports & Entertainment (SSE) received notification that a part-time employee at SAP Center at San Jose has tested positive for the COVID-19 virus. This person is under self-quarantine and receiving care from medical professionals. We have been informed that this employee is recovering and feeling better.

The individual last worked at the San Jose Sharks game at SAP Center on March 3, 2020, prior to the County of Santa Clara Public Health Department's March 5 recommended moratorium on public gatherings of over 1,000 people.

In coordination with the public health department, SSE Management is following the health authority's determination that risk to the public from that exposure is low and that no additional precautions are necessary. SSE will continue to monitor the situation.

As always, the safety of our guests, fans, staff, players and community is of the utmost importance and we will continue to keep you apprised of any further updates.

March 12, 4:30 p.m. (PT): The State of California has requested a ban on all public events over 250 persons to help contain the coronavirus pandemic. In conjunction with SAP Center Management and for the safety of our audience members and employees, Cirque du Soleil will not be performing AXEL as scheduled at SAP Center from March 24-28, 2020.

All ticket holders for AXEL in San Jose will receive official notice on how to proceed from the original point of purchase. If you have purchased your tickets through Ticketmaster, please note that you will automatically be refunded on the credit card used for the purchase. Any purchases made at the Lexis Nexis Risk Solutions Ticket Office at SAP Center will need to be returned in person.

The touring division at Cirque du Soleil will be working to reschedule these dates in the upcoming weeks. In consultation with local authorities and our business partners, Cirque du Soleil Entertainment Group and SAP Center Management is committed to provide a work and performance environment that will meet the highest standards of health and safety in this evolving situation worldwide.

Although this situation results from circumstances beyond their control, Cirque du Soleil and SAP Center Management apologize for any inconvenience this cancellation may cause.

Both organizations continue to monitor the situation and will share additional information to our loyal Cirque fans as needed. For any other questions, please contact the box office or Cirque du Soleil's Customer Service team at 1-877-9 CIRQUE (1-877-924-7783).

March 12, 1:15 p.m. (PT): The American Hockey League has announced today that the 2019-20 AHL regular season will be paused for the safety of its players, employees, and fans in light of the COVID-19 pandemic.  Sharks Sports & Entertainment is fully supportive of the AHL's decision.

With AHL games now being placed on hold as opposed to played without fans, ticket holders are asked to hang on to their tickets until additional information from the AHL becomes available.

As new developments arise, we will communicate with our fans and partners. We appreciate your patience and understanding.

March 12, 11:00 a.m. (PT): The National Hockey League has announced today that the 2019-20 NHL regular season will be paused for the safety of its players, employees, and fans in light of the COVID-19 pandemic.  Sharks Sports & Entertainment is fully supportive of the NHL’s decision.

With NHL games now being placed on hold as opposed to played without fans, ticket holders are asked to hang on to their tickets until additional information from the NHL becomes available.

As new developments arise, we will communicate with our fans and partners. We appreciate your patience and understanding.

March 11, 3:40 p.m (PT): Sharks Sports & Entertainment is today announcing an update to events scheduled at SAP Center at San Jose through April 1, 2020.

 All three San Jose Sharks games (March 19 vs. Montreal, March 21 vs. Boston and March 29 vs. Arizona) will be played as scheduled at SAP Center but will be closed to the general public.

 Admission to games will be limited to home and visiting club personnel, approved credentialed media and broadcast partners, essential club and arena staff, and NHL officials.

 All three Sharks games will be broadcast on television on NBC Sports California and via audio feed on the Sharks+SAP Center app, 98.5 FM KFOX and the Sharks Radio Network.

The same policy will apply for the San Jose Barracuda games scheduled for March 17 vs. Colorado and March 22 vs. Bakersfield.

The ticketing department will work with ticket holders on appropriate credits or refunds for these affected games. Single-game buyers will receive a refund through their point of purchase. We will be communicating to ticket holders, partners and other affected parties with additional information soon.

The safety of our fans, guests and partners is of the utmost importance. Sharks Sports & Entertainment and SAP Center management greatly appreciate your understanding during this unprecedented time.

March 9, 9:00 p.m. (PT): SAP Center at San Jose is aware of the County of Santa Clara’s Public Health Department order to prohibit public and private mass gatherings through the end of March.  We will adhere to the mandated guidelines.  No events are scheduled at SAP Center until Tues., March 17.  We will be reviewing each scheduled event due to take place for the rest of the month and provide an update in the coming days.  We appreciate the understanding and patience of our fans, guests and partners during this unprecedented time.

March 9, 12:00 p.m. (PT): The Tony Robbins’ Unleash the Power Within (UPW) event planned for Thursday, March 12 through Sunday, March 15, 2020 at SAP Center at San Jose has been postponed by the organizers.  We are working to reschedule this event for the future.  The Tony Robbins Management Team will be in communication with all registered UPW San Jose participants in the next 72 hours with details of your options.

March 6, 12:15 p.m. (PT): Based on information that is currently available, events scheduled at SAP Center for this weekend, including tonight's San Jose Barracuda game, will go on as scheduled.

As a reminder, guests attending future SAP Center events are strongly encouraged to follow the health department's suggestion, which recommends that "persons at higher risk avoid mass gatherings such as parades, sporting events, and concerts where large numbers of people are within arm's length of one another."

Please see below for health and safety guidelines for SAP Center guests.

March 5, 4:30 p.m. (PT): Sharks Sports & Entertainment is aware of the recommendations made today by the Santa Clara County Public Health Department and we continue to actively monitor the situation.

Tonight's Sharks/Minnesota Wild game will go on as scheduled. We will be evaluating further upcoming events in the coming days.

SAP Center undergoes a rigorous cleaning procedure after each and every event, with particular attention paid to high-traffic, high public-contact areas. Many areas will receive additional, enhanced measures throughout the course of events for the foreseeable future.

Guests attending tonight's game and future SAP Center events are strongly encouraged to follow the health department's suggestion, which recommends that "persons at higher risk avoid mass gatherings such as parades, sporting events, and concerts where large numbers of people are within arm's length of one another."

As a standard, ANY potential guest who is feeling ill, regardless of their symptoms, should always refrain from attending public events.

For all SAP Center guests, we ask the following:

  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash and clean your hands.