Mar 9, 2020

Latest News Regarding SAP Center Events

Statement from Sharks Sports & Entertainment on Coronavirus

***Please continue to follow this article for live updates. Last updated: March 30, 2020 at 11:30 a.m. (PT)***

Ticketmaster Information: Click here

March 30, 11:30 a.m. (PT): In response to the recommendations by the World Health Organization, local bans on mass gatherings, and the closing of the US/Canada border to all but essential travel, the decision has been made to cancel the 2020 Stars on Ice tour for the health and safety of its skaters, staff, partners and fans. The world’s premier figure skating show had planned its 2020 tour of 14 cities in North America from April 24 to May 17.

“This is the first time in our 34-year history that we have canceled a single performance, much less an entire tour. We thank our fans, performers, and staff for their support, and look forward to seeing everyone for the 2021 season,” said Byron Allen, Producer of Stars on Ice.

All patrons who purchased tickets for the May 17 stop at San Jose may request a full refund. Stars on Ice tickets purchased online or over the phone from the official ticket agencies will be automatically refunded. Patrons who purchased tickets in-person from the venue box offices should contact the point of purchase.  Additionally, all Stars on Ice Meet & Greet passes that were purchased for the 2020 Tour will be refunded to the original payment method.

For additional information, please visit www.starsonice.com.

 

March 23, 11:00 a.m. (PT): In light of the restrictions and recommendations imposed by governmental authorities and public health departments, the Marc Anthony show on March 20, 2020 has been postponed and will now take place on Friday, October 9. Ticketholders are encouraged to hold on to their tickets, as they will be honored at the new date.

March 20, 4:45 p.m. (PT): After careful consideration Zamora Entertainment regrets to announce the postponement of ZION AND LENNOX ICONIC TOUR 2020 amid COVID- 19 concerns. While this decision comes at the time of global uncertainly.

Based on this determination, Zamora Ent. has started a conversation with artists, partners and venues in order to find the viability of postponing them to a date to be determined. The new dates will be announced in the upcoming days through our social networks.

All tickets purchased will be valid for future dates, otherwise the refund will be processed.

March 20, 12:00 p.m. (PT): Aventura at SAP Center on April 3 has been rescheduled to August 16. Your ticket will be honored for the rescheduled date. For any further ticket inquiries please reach out to point of purchase.

March 17, 5:15 p.m. (PT): In light of the restrictions and recommendations imposed by governmental authorities and public health departments, the Marc Anthony show on March 20, 2020 has been postponed.  Ticketholders are encouraged to hold on to their tickets, as they will be honored at the new date, which will be announced soon. More information will be communicated once the new date has been determined. 

March 17, 3:00 p.m. (PT): SAP Center Management, Banda MS, and Marquez Brothers Entertainment announced today that the Banda MS concert, originally scheduled for Saturday, April 25 at SAP Center at San Jose, has been rescheduled to Saturday, July 25. Tickets purchased for the April 25 show date are still valid and should be used for entry on the new concert date. Ticket holders who are unable to attend the July 25 show may request a refund at the original point of purchase. Tickets for the July 25 Banda MS concert remain on-sale at www.ticketmaster.com.

March 12, 8:00 p.m. (PT): In an attempt to be as transparent with our fans as possible, we wanted to share some information with you.

Late yesterday, Sharks Sports & Entertainment (SSE) received notification that a part-time employee at SAP Center at San Jose has tested positive for the COVID-19 virus. This person is under self-quarantine and receiving care from medical professionals. We have been informed that this employee is recovering and feeling better.

The individual last worked at the San Jose Sharks game at SAP Center on March 3, 2020, prior to the County of Santa Clara Public Health Department's March 5 recommended moratorium on public gatherings of over 1,000 people.

In coordination with the public health department, SSE Management is following the health authority's determination that risk to the public from that exposure is low and that no additional precautions are necessary. SSE will continue to monitor the situation.

As always, the safety of our guests, fans, staff, players and community is of the utmost importance and we will continue to keep you apprised of any further updates.

March 12, 4:30 p.m. (PT): The State of California has requested a ban on all public events over 250 persons to help contain the coronavirus pandemic. In conjunction with SAP Center Management and for the safety of our audience members and employees, Cirque du Soleil will not be performing AXEL as scheduled at SAP Center from March 24-28, 2020.

All ticket holders for AXEL in San Jose will receive official notice on how to proceed from the original point of purchase. If you have purchased your tickets through Ticketmaster, please note that you will automatically be refunded on the credit card used for the purchase. Any purchases made at the Lexis Nexis Risk Solutions Ticket Office at SAP Center will need to be returned in person.

The touring division at Cirque du Soleil will be working to reschedule these dates in the upcoming weeks. In consultation with local authorities and our business partners, Cirque du Soleil Entertainment Group and SAP Center Management is committed to provide a work and performance environment that will meet the highest standards of health and safety in this evolving situation worldwide.

Although this situation results from circumstances beyond their control, Cirque du Soleil and SAP Center Management apologize for any inconvenience this cancellation may cause.

Both organizations continue to monitor the situation and will share additional information to our loyal Cirque fans as needed. For any other questions, please contact the box office or Cirque du Soleil's Customer Service team at 1-877-9 CIRQUE (1-877-924-7783).

March 12, 1:15 p.m. (PT): The American Hockey League has announced today that the 2019-20 AHL regular season will be paused for the safety of its players, employees, and fans in light of the COVID-19 pandemic.  Sharks Sports & Entertainment is fully supportive of the AHL's decision.

With AHL games now being placed on hold as opposed to played without fans, ticket holders are asked to hang on to their tickets until additional information from the AHL becomes available.

As new developments arise, we will communicate with our fans and partners. We appreciate your patience and understanding.

March 12, 11:00 a.m. (PT): The National Hockey League has announced today that the 2019-20 NHL regular season will be paused for the safety of its players, employees, and fans in light of the COVID-19 pandemic.  Sharks Sports & Entertainment is fully supportive of the NHL’s decision.

With NHL games now being placed on hold as opposed to played without fans, ticket holders are asked to hang on to their tickets until additional information from the NHL becomes available.

As new developments arise, we will communicate with our fans and partners. We appreciate your patience and understanding.

March 11, 3:40 p.m (PT): Sharks Sports & Entertainment is today announcing an update to events scheduled at SAP Center at San Jose through April 1, 2020.

 All three San Jose Sharks games (March 19 vs. Montreal, March 21 vs. Boston and March 29 vs. Arizona) will be played as scheduled at SAP Center but will be closed to the general public.

 Admission to games will be limited to home and visiting club personnel, approved credentialed media and broadcast partners, essential club and arena staff, and NHL officials.

 All three Sharks games will be broadcast on television on NBC Sports California and via audio feed on the Sharks+SAP Center app, 98.5 FM KFOX and the Sharks Radio Network.

The same policy will apply for the San Jose Barracuda games scheduled for March 17 vs. Colorado and March 22 vs. Bakersfield.

The ticketing department will work with ticket holders on appropriate credits or refunds for these affected games. Single-game buyers will receive a refund through their point of purchase. We will be communicating to ticket holders, partners and other affected parties with additional information soon.

The safety of our fans, guests and partners is of the utmost importance. Sharks Sports & Entertainment and SAP Center management greatly appreciate your understanding during this unprecedented time.

March 9, 9:00 p.m. (PT): SAP Center at San Jose is aware of the County of Santa Clara’s Public Health Department order to prohibit public and private mass gatherings through the end of March.  We will adhere to the mandated guidelines.  No events are scheduled at SAP Center until Tues., March 17.  We will be reviewing each scheduled event due to take place for the rest of the month and provide an update in the coming days.  We appreciate the understanding and patience of our fans, guests and partners during this unprecedented time.

March 9, 12:00 p.m. (PT): The Tony Robbins’ Unleash the Power Within (UPW) event planned for Thursday, March 12 through Sunday, March 15, 2020 at SAP Center at San Jose has been postponed by the organizers.  We are working to reschedule this event for the future.  The Tony Robbins Management Team will be in communication with all registered UPW San Jose participants in the next 72 hours with details of your options.

March 6, 12:15 p.m. (PT): Based on information that is currently available, events scheduled at SAP Center for this weekend, including tonight's San Jose Barracuda game, will go on as scheduled.

As a reminder, guests attending future SAP Center events are strongly encouraged to follow the health department's suggestion, which recommends that "persons at higher risk avoid mass gatherings such as parades, sporting events, and concerts where large numbers of people are within arm's length of one another."

Please see below for health and safety guidelines for SAP Center guests.

March 5, 4:30 p.m. (PT): Sharks Sports & Entertainment is aware of the recommendations made today by the Santa Clara County Public Health Department and we continue to actively monitor the situation.

Tonight's Sharks/Minnesota Wild game will go on as scheduled. We will be evaluating further upcoming events in the coming days.

SAP Center undergoes a rigorous cleaning procedure after each and every event, with particular attention paid to high-traffic, high public-contact areas. Many areas will receive additional, enhanced measures throughout the course of events for the foreseeable future.

Guests attending tonight's game and future SAP Center events are strongly encouraged to follow the health department's suggestion, which recommends that "persons at higher risk avoid mass gatherings such as parades, sporting events, and concerts where large numbers of people are within arm's length of one another."

As a standard, ANY potential guest who is feeling ill, regardless of their symptoms, should always refrain from attending public events.

For all SAP Center guests, we ask the following:

  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash and clean your hands.