PROOF OF VACCINATION

On August 24, 2021, the San Jose City Council instituted a health and safety urgency ordinance that any City of San Jose-owned facility hosting indoor events with more than 50 attendees requires guests ages 12 or older to show proof of full vaccination upon entry to the facility.

This policy is effective on September 20, 2021. As a facility owned by the City of San Jose, the directive includes SAP Center at San Jose.

Sharks Sports & Entertainment has partnered with CLEAR and its Health Pass technology to provide guests with a seamless, convenient way to show proof of full vaccination.

Trust and transparency are CLEAR’s top priority, and with Health Pass, users are always in control of their health information. Personal information is only used to deliver a frictionless and secure experience between CLEAR and SAP Center. To view CLEAR’s full privacy policy, click here and if you have any questions about enrolling in CLEAR, please contact memberservices@clearme.com or tap “Get in Touch” within the CLEAR app.

Guests should create a CLEAR Health Pass as soon as possible but at least 24 hours ahead of their scheduled event in order to enjoy the fastest possible entry into SAP Center at San Jose!
 

CLICK HERE FOR CLEAR HEALTH PASS STEP-BY-STEP INSTRUCTIONS
 

FAQs

How long will the COVID-19 vaccine requirement for admittance to SAP Center be in effect?

The requirement will remain in place until state and local health and safety guidance is revised. We appreciate your patience and cooperation until that time.

Do I need to carry my vaccination card with me?

SAP Center guests who do not have a smartphone and/or access to the CLEAR app will be asked to produce and present their vaccination cards and a valid form of government issued identification for entry into the venue. It is recommended that all guests utilize the CLEAR Health Pass for entry to avoid additional wait times.

If I cannot use the CLEAR Health Pass, do I need show a form of government issued ID with my vaccination card?

Yes, if you are presenting a vaccination card, you must also present a valid form of government issued ID that matches the name on the vaccination card. Please keep in mind that utilizing the CLEAR Health Pass will enable you to move quickly through the entry process as you will not be required to enter a secondary screening line.

Can I provide the California Digital COVID-19 Vaccination QR Code as proof of vaccination?

Yes, in lieu of presenting your vaccination card, you may also present a digital image or paper copy of the California Digital COVID-19 Vaccination Record. In combination with the California Digital COVID-19 Vaccination QR Code, you must also present a valid form of Government issued ID that matches the name on the digital vaccination card. Please keep in mind that utilizing the CLEAR Health Pass will enable you to move quickly through the entry process as you will not be required to enter a secondary screening line.

Can I provide a negative COVID test if I am not vaccinated or previously tested positive for COVID?

No, not at this time. Current City of San Jose health and safety protocols require that all event attendees over the age of 12 be vaccinated and do not allow for a negative COVID-19 test result as a substitute for proof of vaccination.

Am I able to attend any events at SAP Center if I am not fully vaccinated?

All guests entering SAP Center must be fully vaccinated and able to provide proof of their vaccination status. Fully vaccinated means a guest must receive the final dose of the vaccine no less than two weeks prior to the event they are attending. For a schedule of events and the date the final dose needs to be administered, please click here.

I previously tested positive for COVID-19. Do I still need to be vaccinated?

Yes, all guests entering SAP Center must be fully vaccinated and able to provide proof of vaccination.

Will the vaccination requirement apply to all events at SAP Center?

Yes, this policy applies to all events hosted at SAP Center beginning September 20, 2021.

What happens if I have already purchased tickets for a future event but am not vaccinated and do not intend to be fully vaccinated by the date of my event?

You may choose to resell your tickets for the event via TicketMaster’s Ticket Exchange. For further questions, please contact the operator of your ticket point of purchase.

Am I able to attend my event if I am only partially vaccinated (e.g., one dose of Pfizer/Moderna vaccine, less than 14 days from final dose)?

All ticketed fans ages 12 and over must be fully vaccinated to enter SAP Center. “Fully vaccinated” means that it has been at least 14 days since obtaining either (a) your one dose of Janssen/Johnson & Johnson; or (b) your second dose of Moderna or Pfizer. Guests who have not yet reached fully vaccinated status will not be permitted to enter SAP Center.

I will be attending an event with a minor child(ren) - will they need to have their own CLEAR Health Pass account / phone?

All guests who are minors and over the age of 14 should have their own CLEAR Health Pass account.

All guests aged 14 to 17:  Each guest will need an adult to create a CLEAR account and have them added as a minor to the account through the app’s settings. Please follow the below steps:

  • Have a parent or guardian (26+) download the CLEAR app
  • Click the account icon on the bottom right corner
  • Select “Minor Accounts”
  • The Parent or guardian will go through the enrollment process and then be prompted to add an email address, set up a minor account and have the minor snap a selfie.
  • Once added and enrolled as a minor, the minor guest will be able to download the CLEAR app on their mobile device, login to their account, add proof of vaccination, and generate their own Health Pass. If a minor guest is unable to be added to an adult’s account, they will be required to provide physical proof of the minor’s vaccination status at the facility.  Acceptable forms of proof of vaccination include a physical CDC vaccination card or a Digital Vaccine Record, which can be found at myvaccinerecord.cdph.ca.gov
  • All guests aged 12 and 13:  Current City of San Jose health protocols mandate that all guests aged 12 and over must be vaccinated to attend an event with more than 50 people in a city-owned facility.  Due to current best practices, CLEAR does not provide a Health Pass for 12- and 13-year-olds. Thus, adults or guardians with minors that are 12 or 13 years old will be required to provide physical proof of the minor’s vaccination status at the facility.  Acceptable forms of proof of vaccination include a physical CDC vaccination card or a Digital Vaccine Record, which can be found at myvaccinerecord.cdph.ca.gov.  
  • All guests under 12 years of age:  No proof of vaccination is required.

How do I set up a CLEAR Health Pass for a minor?

  • Have a parent or guardian (18+) download the CLEAR app
  • Click the account icon on the bottom right-hand corner
  • Select “Minor Accounts”
  • Parent or guardian will go through the enrollment process and then be prompted to add an email address, set up a minor account, and have the minor snap a selfie!

Once a parent or guardian has set up the account, next steps are as follows:

    • Download CLEAR onto the minor's smartphone
    • Log in with the email and password the parent or guardian set up
    • Click on the white Health Pass tile and enter select your preferred venue’s icon
    • Add your proof of vaccine through the CDC card upload option

What if my child/minor guest does not have a device capable of creating a CLEAR account?

  • All guests aged 14 and over: If a minor does not have a mobile device capable of accessing CLEAR, that minor’s adult or guardian will be required to provide physical proof of the minor’s vaccination status at the facility. Acceptable forms of proof of vaccination include a physical CDC vaccination card or a Digital Vaccine Record, which can be found at myvaccinerecord.cdph.ca.gov.
  • All guests aged 12 and 13:  Current City of San Jose health protocols mandate that all guests aged 12 and over must be vaccinated to attend an event with more than 50 people in a city-owned facility.  Due to current best practices, CLEAR does not provide a Health Pass for 12- and 13-year-olds. Thus, adults or guardians with minors that are 12 or 13 years old will be required to provide physical proof of the minor’s vaccination status at the facility.  Acceptable forms of proof of vaccination include a physical CDC vaccination card or a Digital Vaccine Record, which can be found at myvaccinerecord.cdph.ca.gov.  
  • All guests under 12 years of age:  No proof of vaccination is required.

What are the requirements for entry for children under the age of 12 who cannot yet be vaccinated?

Because children under the age of 12 are not currently eligible for vaccination, they are not subject to the mandatory vaccination requirement for entry. Children under 12 are not required to provide a negative test result upon entry.

What if I do not have a smart phone, my phone battery dies, and/or I cannot download the CLEAR app?

Anyone without a smart phone and/or the CLEAR app will be required to show your original paper Centers for Disease Control (CDC) vaccination card and government issued identification. Please note: photos of vaccination cards will not be accepted for entry. Because of the additional screening required, guests without a smart phone and/or the CLEAR app will likely experience delays in entering SAP Center.

My event is more than 14 days away from now - can I still get vaccinated?

Yes! Santa Clara County vaccination locations can be found at https://vax.sccgov.org/. Visit https://myturn.ca.gov/ for vaccination locations throughout the State of California.

What happens if I received my vaccination outside of the United States?

Currently, only vaccinations received within the United States can be verified within the CLEAR Health Pass; however, you will still be eligible for entry into SAP Center by showing your original paper vaccination card and government issued identification. Please note: photos of vaccination cards will not be accepted for entry.

Are employees working at SAP Center also required to be fully vaccinated?

Yes. All employees, vendors and contractors working at SAP Center are required to be fully vaccinated, unless granted an exemption in accordance with applicable law.