Guest Safety Guidelines
We have missed you and are thrilled to welcome you back to SAP Center at San Jose!
The health and safety of our guests, athletes, performers, and team members is and has always been our number one priority. As we begin welcoming you back into our venue, you can trust that we have continued to work closely with state and local health officials to responsibly and thoughtfully implement new safety protocols to provide you not only a safe, but enjoyable experience. Though things will be a bit different than the last time you joined us, we are so pleased to give you a reason to cheer and begin creating more unforgettable memories with you.
As of September 20, 2021, all guests ages 12 and older attending events at SAP Center at San Jose are required to show proof of full vaccination prior to entry into the venue. This policy is in accordance with the health and safety urgency ordinance issued by the City of San Jose, which mandates that any city-owned facility hosting indoor events with more than 50 attendees requires guests ages 12 or older to show proof of vaccination upon entry to the facility.
For more information on our vaccination guidelines, click here.
GENERAL SAFETY INFORMATION
FACIAL COVERINGS REQUIRED: All guests and staff are required to wear facial coverings at all times inside SAP Center except when actively eating or drinking.
DIGITAL TICKETING: All tickets for events at SAP Center are issued as digital tickets accessible right from guests’ mobile devices. Tickets purchased through SAP Center, the San Jose Sharks and/or the San Jose Barracuda are available through the Sharks + SAP Center or Ticketmaster mobile apps or via mobile web. In order to provide a contactless experience for all guests, there will no longer be physical tickets.
CASHLESS RETAIL: To limit the number of touchpoints between guests and team members, all retail purchases are now a cashless experience at SAP Center. Major credit and debit cards along with mobile payments will be accepted at all SAP Center retail locations. Reverse ATMs are available for guests to convert their cash into debit card(s) that can be used inside SAP Center and wherever major credit and debit cards are accepted.
IF YOU ARE NOT FEELING WELL: Stay home if you are feeling ill and/or know that you have been exposed to COVID-19.
GBAC STAR SERVICE: Because your safety and well-being are of paramount importance to us, heightened sanitation, health, and safety protocols are already in place at SAP Center at San Jose. The new procedures and processes not only follow all guidelines set forth by the Centers for Disease Control and Prevention (CDC), the State of California's Blueprint for a Safer Economy, and local agencies including the County of Santa Clara Public Health Department, they have also earned SAP Center the highest level of GBAC STAR Facility Accreditation as determined by the world's most respected venue industry cleaning association.
GUEST SAFETY FAQs
How do I know that SAP Center is safe?
Guest and employee safety is our top priority! Within SAP Center, we have implemented numerous enhanced safety measures which have garnered our venue the GBAC Certification for maintaining the highest cleaning and disinfecting standards. SAP Center continuously reviews updated guidance from the Centers for Disease Control (CDC) and those of both the state and county Health Departments to ensure policies and procedures are in line with current health guidance.
Do I have to be vaccinated to attend an event at SAP Center?
On August 24, 2021, the San Jose City Council instituted a health and safety urgency ordinance that any City of San Jose-owned facility hosting indoor events with more than 50 attendees requires guests ages 12 or older to show proof of vaccination upon entry to the facility. For more information, please visit: http://www.sapcenter.com/safety/proof-of-vaccination.
This policy is effective on September 20, 2021. As a facility owned by the City of San Jose, the directive includes SAP Center at San Jose. The first event at SAP Center to be impacted by the new policy is Gold Over America Tour Starring Simone Biles, an Olympic gymnastics exhibition scheduled for Sunday, September 26.
Events prior to September 20, 2021 must still comply with the requirements outlined by the State of California’s Beyond the Blueprint Framework, which requires attestation and certification at the point of ticket purchase that all guests in the ticket purchaser’s party are fully vaccinated against COVID-19 or have received a negative result from a COVID-19 PCR test within 72 hours of the event. As of the date of this announcement, the time-limited exception applies to Monster Jam (Sept. 3-5), Maluma (Sept. 9), Los Angeles Azules (Sept. 10) and Bellator (Sept. 18).
Will you be requiring facial coverings for entry?
Yes. All guests and employees are required to wear a facial covering at all times while inside SAP Center except when actively eating or drinking.
Are there any requirements for facial coverings?
In accordance with current Santa Clara County health guidelines, a facial covering must be well-fitted to an individual and cover the nose and mouth, especially while talking.
Please note: gaiters, scarfs, ski masks, balaclavas, bandanas, turtlenecks, collars, or a single layer of fabric or any mask that has an unfiltered one-way exhaust valve do not meet the current facial covering safety requirements and are therefore not permitted.
For additional details on facial covering guidance, please click here.
Will seating be set up with any type of social distancing?
All events coming to SAP Center have been designed as full-capacity events, which means there will be little to no social distancing between seated and/or general admission guests.
Though there are no socially distant seating options available, please know that SAP Center has implemented numerous enhanced measures to ensure the safety of all our guests and team members.
What is being done to ensure SAP Center’s Air Quality is healthy?
SAP Center’s mechanical heating, ventilation and cooling systems were designed with customer safety and comfort at the forefront. SAP Center has recently undergone a comprehensive facility ventilation study conducted by ME Engineers. Occupied spaces of SAP Center have airflow and Air Exchanges (ACH) that meet NHL’s requirements of three (3) Outside Air Changes (OCH) per hour or six (6) Air Changes (ACH) per hour.
Each air handling zone of SAP Center is monitored and can always be programmed to utilize 100% outside air exchange rate in all zones. This ensures all current Center for Disease Control (CDC) and ASHRAE recommendations are met or exceeded, and that SAP Center provides safe and healthy air quality for athletes, performers, team members, and guests.