Ticket Office Location
The LexisNexis Risk Solutions Ticket Office at SAP Center is located in the southeast corner of SAP Center at San Jose (directions). The LexisNexis Risk Solutions Ticket Office has been temporarily closed, but will reopen on Monday, June 1 for refunds only.
For events that cannot be rescheduled, tickets that were ordered online or over the phone with Ticketmaster will be automatically refunded to the original purchaser's credit card. For all tickets purchased at The LexisNexis Risk Solutions Ticket Office, the hours are:
- Week of June 1st: 9am – 6pm Monday – Friday, 10am – 4pm Saturday
- Week of June 8th: 9am – 5pm Monday – Friday
- June 15th onward: 10am – 3pm
Please note: All LexisNexis Risk Solutions Ticket office hours are subject to change.
To view the current status of your event, please click here.
For the safety of our guests and our team members, we ask that all guests visiting SAP Center for a refund wear a facial covering. Those guests not wearing facial coverings will not be permitted to cue in line at the Ticket Office. While cuing, please follow the direction of the attendant and remain 6 feet away from other guests and team members. All team members working at SAP Center will have been administered a temperature check and have passed a health question screening.
If you are feeling ill or have a fever, please wait at least 14 days prior to coming to SAP Center to have your refund processed. We will be happy to assist you at that time.
I bought tickets at The LexisNexis Risk Solutions Ticket Office. What is needed for my refund to be completed?
- Original tickets
- Photo ID
- Credit Card used for the purchase (If applicable)
Note: It will take 7-10 business days with most banks for your refund to be created back into your account.
If you have lost your credit card that was used for the purchase, please bring the replacement card, along with any supporting documentation from the original card. If this is not possible, please visit any of the LexisNexis Ticket Office windows for more information during the hours of operation.
What events are eligble for refunds?
If your event is not on the below list, do not come to the LexisNexis Risk Solutions Ticket Office as we are unable to process a refund at this time.
- Banda MS
- Bellator 242
- Bon Jovi
- Cirque du Soleil Axel
- Iconic – Timeless Moments of Bollywood
- Jurassic World Live Tour
- Marc Anthony
- NCT 127
- Niall Horan
- Stars on Ice
- Zion & Lennox
- The Weeknd
Event Ticket Sales
Group Sales (More Info Below)
Thanks for your interest in purchasing tickets to SAP Center events. We’ve provided a number of helpful links and phone numbers below.
Individual Game Tickets
Only Ticketmaster can guarantee that the tickets you purchase are 100% verified and issued in your name so they can't be counterfeited. Be aware that tickets purchased through other channels are not verified.