All Events

The below policies are consistent for all events hosted at SAP Center.

  • Animals: We permit no animals in SAP Center at San Jose other than animals that are certified “Working Dogs” and “Miniature Ponies” that are in service to assist disabled guests. Service dogs “in-training” are not allowed in SAP Center at San Jose.
  • Bags: Please check our new bag policy.
  • Concealed Carry Permit: Guests with a Concealed Carry Permit are not permitted to carry a weapon into the arena.
  • Prohibited Items: Cans, glass bottles, thermos-type containers, hard-sided coolers, weapons (including masks and props that could be used as a weapon), ammunition, balloons, laser pens, noisemakers such as air horns, selfie sticks, GoPros, tablets, gaming consoles, flowers, and gifts for a performing artist(s) are not allowed in SAP Center at San Jose. Guests can dispose of or return prohibited items to their vehicles. In some cases and at management discretion select prohibited items can be stored in the on-site lockers for a nominal fee. 
  • Permitted Liquids: In addition to one (1) sealed bottle of water, perfume and hand sanitizer are permitted liquid items only if in a small plastic container. No glass containers will be permitted regardless of contents.  
  • Weapons: Guests are prohibited from bringing weapons and masks or props that can be used as weapons into SAP Center at San Jose. Weapons may not be checked in and include, but are not limited to, firearms, explosives, handcuffs, batons, stun guns, knives, tear gas and pepper spray. Guests with these items will not be allowed in the building. 

Concerts

  • Outside Food and Beverage: Food and Beverages are not permitted for concerts at SAP Center. Please note outside food and beverage for medical reasons will always be permitted at SAP Center.  
  • Cameras: Cameras that can fit into a guest's pocket are permitted for most concerts. For full details visit sapcenter.com/events and select the show(s) you will be attending. Cameras that are considered professional in nature or have detachable lenses are prohibited. 
  • Signs: Sign policies vary by event and are at the discretion of management and tour operator. Please call 408-287-7070 to speak to the receptionist and get show-specific information.
  • Banners:  Banners are not permitted for any concerts at SAP Center.

Family Shows

  • Outside Food and Beverage: Guests may bring in reasonable amounts of food and non-alcoholic beverages for their own personal consumption at most events. Empty, reusable water bottles are permitted.
  • Cameras: Still cameras (film or digital) are permitted as long as the lens does not exceed six inches in length.  
  • Signs: Handheld signs are allowed as long as they are no larger than poster size (20” x 30”), do not impair the view of other guests and do not contain vulgar, offensive or graphic content. A sign may not be commercial in nature. Dry erase boards and signs attached to sticks or poles are not permitted.
  • Banners:  Banners are not permitted for any concerts at SAP Center.

Sharks Hockey

  • Outside Food and Beverage: Guests may bring in reasonable amounts of food and non-alcoholic beverages for their own personal consumption at most events. Empty, reusable water bottles are permitted.
  • Cameras: Still cameras (film or digital) are permitted as long as the lens does not exceed six inches in length.  
  • Signs: Handheld signs are allowed as long as they are no larger than poster size (20” x 30”), do not impair the view of other guests and do not contain vulgar, offensive or graphic content. A sign may not be commercial in nature. Dry-erase boards and signs attached to sticks or poles are not permitted.
  • Banners: Banners may be of larger size and may only be hung so as not to damage any SAP Center at San Jose surfaces and not block any SAP Center at San Jose advertising. Banners may not be commercial in nature.