Accessibility Information

ADA Mobility Assistance

Guests who are in need of a manual wheelchair on the day of an event may request an escort when entering through either the North or South entrance. They can also request an escort at one of the Information Desks. The escorts will assist guests to and from their seats before and after the event.  Wheelchairs are in limited supply, subject to availability and may not be rented for the length of the event.

Guests are permitted to store their mobility devices near their seat at their own risk if  a space can be located  that does not interfere with the path of travel for  other guests in the event of an emergency.

Guests may also have their mobility device checked by an usher and returned to them at the end of the event.  These check-in locations are available at the Event Office near section 128 on the main concourse or near the North Entrance.

SAP Center is not responsible for a guest’s personal mobility device that is not checked-in.

Assistive Listening Devices

Assistive Listening Devices are available at no charge at the Information Desks. A driver's license, credit card, or some form of identification is required as a deposit.

ATMs

Accessible Automatic Teller Machines (ATMs) are located on the Main Concourse adjacent to the North and South entrances and exterior of the building near the South Ticket Office facing Autumn Street.

Blind / Low Vision Seating

SAP Center strives to provide an accessible venue for all guests and is pleased to offer seating for guests who are blind or have low vision. Designated seating for guests who are blind/low vision is based on the event’s layout. SAP Center reserves the right to change these designated seating areas on an event-by-event basis. Blind/low vision seating is also sold on a first-come, first-served basis and is sold at the same prices as other seats in the designated seating sections. Guests who require blind/low vision seating for an event should contact SAP Center’s Ticket Operations Department at 408-999-5720 as soon as possible after tickets have gone on sale.

Concession Stands

Concession stands are accessible to guests with disabilities. Guests may request additional assistance from the nearest Guest Services staff at any of the food service locations.

Information Desks

SAP Center Information Desks are located near Sections 101 and 115 on the Main Concourse. The Information Desk Attendants dispense Assistive Listening Devices and are able to assist with accessible seating accommodations.

Elevators and Escalators                                                        

SAP Center has accessible elevators for guests with disabilities. Entrance level  access elevators are available at the North and South Entrances with access to all floors. Elevators are also available from the Main Concourse to the Upper Concourse concessions and seating areas near Sections 207/209 and 221/223.

Escalators are located at the South Entrance of SAP Center. They connect the Club level to the Main Concourse.

Emergencies

SAP Center has developed procedures for emergency preparedness, including the safe evacuation of all guests with disabilities and their companions. SAP Center employees have been trained in the appropriate ways to evacuate guests with disabilities during an emergency. 

Interpreting Services

Guests who require interpreting services for an events are encouraged to contact [email protected] to arrange interpreting services prior to purchasing their ticket. In the event you have purchased a ticket without making prior arrangements for interpreting services, please contact SAP Center at [email protected] no later than four (4) weeks prior to the event day.

Parking/Drop-Off

Accessible parking is located in SAP Center’s Lot A. Nearby curb cuts provide easy access for wheelchair users. There is accessible parking available in Lot D.  Guests may utilize the public crosswalks to access SAP Center. 

To use our accessible parking spaces, SAP Center requires guests with disabilities to possess and display to Day-of-Event personnel current, state-issued disability plates  or  a disability parking placard. SAP Center honors current disability plates and placards from all 50 States, the District of Columbia, as well as Canadian Provinces.  Placards must be displayed on the vehicle at all times while parked.

See link to Parking Map

SAP Center will maintain 26 accessible spaces in Lot A; four (4) of which are designated Van- Accessible. Lot D maintains eight (8) accessible spaces. For Sharks games and events that have a high demand for accessible parking spaces, SAP Center provides additional spaces of courtesy parking in Lot A. These courtesy spaces are in close proximity to curb cuts  and the North Entrance.

Guests wishing to park in the courtesy parking areas must have and display to Day of Event personnel, current State-issued disability plates or disability parking placard (SAP Center honors current disability plates and placards from all 50 States, the District of Columbia, as well as Canadian Provinces). Placards  must be displayed on the vehicle at all times while parked.

SAP Center provides accessible drop-off / pick-up areas located across the street on Montgomery Street (across from The Grill) and on Autumn Street (across Santa Clara Street from the South Entrance). Guests with disabilities may be dropped-off and picked-up at the North Entrance curb. The driver will be required to pay for entry into the parking lot but will be refunded when exiting the lot after dropping-off a guest with a disability.

Ushers will be happy to assist guests with disabilities enter the building and escort them to their seat, if desired. For pick-up after an event, the driver would return to the same North Entrance curb.  Ushers will also be happy to escort guests with disabilities back to the drop-off location.

Ramps

A wheelchair accessible ramp is available at SAP Center.  This ramp is located outside the North Entrance. The ramp is accessible from the drop off area at the North Entrance curb.

Restrooms

All public restrooms are accessible to guests with disabilities.  Our Family/Companion restroom is located in the First Aid Office on the Main Concourse near Section 102.

Segways

Due to safety concerns, Segways are not permitted inside SAP Center at San Jose.  Guests may check in their Segway and request a wheelchair escort to and from their seat location from the Ushering Staff at any entrance or Information Desk.

Service Animals

Guests with disabilities who are assisted by service animals attending events may bring their service animal with them.  However, the animal must be  harnessed, leashed or tethered at all times.  Service dogs “in-training” and comfort animals are not permitted in SAP Center.

Due to tight seating arrangements and limited means of egress for large numbers of people at events, SAP Center’s general  policy does not permit  miniature horses acting as service animals inside the building.  However, this policy has flexibility and requests for exceptions will be considered on an individual basis.  Guests requesting accommodations for a miniature horse may contact the Director of Guest Service at 408-287-7070 or [email protected].

Telephones

Accessible public pay phones and courtesy house phones are available inside the South Entrance, near the exit doors at Section 110 and on the exterior of the building facing Autumn Street.

Accessible Seating Accommodations

Accessible seating for guest who requires an ADA accommodation are available in various locations in the bowl and are all accessible by a wheelchair or walker.

Guests may purchase accessible seating in advance on a first-come, first service basis by visiting Ticketmaster online at www.ticketmaster.com or by calling 800-745-3000 to speak to a ticketing attendant that can assist you in accommodating your seating needs on a first-come, first serve basis.  Guests may also purchase accessible seating by visiting the SAP Center Ticket Office located on the corner of Autumn and West Santa Clara Streets. The SAP Center Ticket Office is open Monday through Friday from 10:00 AM to 3:00 PM.  If there is an event at SAP Center the Ticket Office will open no later than two and a half hours before the start of the event.

Guests that attend an event with non-accessible seats and wish to sit in an accessible seat are accommodated on a first-come, first-served basis, based on availability, by visiting an Information Desk.  Information Desks are located near the South Entrance at Section 101 or immediately inside the North Entrance.

Temporary Disabilities will be accommodated by providing the guest with accessible seating, subject to availability, at the closest available seating location in comparison to their original seat. 

Wheelchair seating is manifested with a companion space adjacent to it.  In the event  a guest requests additional companion spaces,  the additional seats will also be adjacent, subject to availability. If adjacent seats are not available, they will be in the closest proximity,  subject to  availability. Please note that Personal Care Attendants (PCAs) are required to purchase a ticket for any/all venue games/events.

Please see our seating chart for wheelchair and companion seating locations.

Additional information is available by calling the SAP Center at (408) 287-7070.

Will Call

Will Call for all events is located on Autumn Street near the South Entrance. Guests that park in an accessible space in Lot A on the north side of the building and are unable to walk long distances, may request an escort from the ushering staff through the building to reach Will Call.  For additional assistance, a guest may also request a wheelchair escort from an usher.

Comments, Questions, Suggestions

SAP Center strives to make its event experiences as user friendly as possible for its guests with disabilities.  Guests with disabilities and their companions are encouraged to contact the Director of Guest Services with suggestions on how to improve the services. 

The Director of Guest Services may be reached at (408) 287-7070 or [email protected]r.com, or write: Guest Services, SAP Center at San Jose, 525 W Santa Clara Street, San Jose, CA, 95113.

 

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