Accessibility Information
Accessible Seating Accommodations
Accessible seating for guest who requires ADA accommodation is available in various locations in the bowl and are all accessible by a wheelchair or walker.
Guests may purchase accessible seating in advance on a first-come, first-served basis by visiting Ticketmaster online at www.ticketmaster.com or by calling 800-745-3000 to speak to a ticketing attendant that can assist you in accommodating your seating needs on a first-come, first-serve basis. Guests may also purchase accessible seating by visiting the SAP Center LexisNexis Risk Solutions Ticket Office located on the corner of Santa Clara St and Barack Obama Blvd. The LexisNexis Risk Solutions Ticket Office is open only on event days, two hours before the start of each event. . Advance sales are available on event days at the LexisNexis Risk Solutions Ticket Office or through Ticketmaster.com.
Guests that attend an event with non-accessible seats and wish to sit in an accessible seat are accommodated on a first-come, first-served basis, based on availability, by visiting an Information Desk. Information Desks are located near the South Entrance at Section 101 or immediately inside the North Entrance.
Temporary Disabilities will be accommodated by providing the guest with accessible seating, subject to availability, at the closest available seating location in comparison to their original seat.
Wheelchair seating is manifested with a companion space adjacent to it. In the event a guest requests additional companion spaces, the additional seats will also be adjacent, subject to availability. If adjacent seats are not available, they will be in the closest proximity, subject to availability. Please note that Personal Care Attendants (PCAs) are required to purchase a ticket for any/all venue games/events.
Please see our seating chart for wheelchair and companion seating locations.
Additional information is available by calling the SAP Center at (408) 287-7070.
ADA Mobility Assistance
Guests who are in need of a manual wheelchair on the day of an event may request an escort when entering through either the North or South entrance. They can also request an escort at one of the Information Desks. The escorts will assist guests to and from their seats before and after the event. Wheelchairs are in limited supply, subject to availability, and may not be rented for the length of the event.
Guests are permitted to store their mobility devices near their seats at their own risk if a space can be located that does not interfere with the path of travel for other guests in the event of an emergency.
Guests may also have their mobility device checked by an usher and returned to them at the end of the event. These check-in locations are available at the Event Office near section 128 on the main concourse or near the North Entrance.
SAP Center is not responsible for a guest’s personal mobility device that is not checked in.
Assistive Listening Devices
Assistive Listening Devices are available at no charge at the Information Desks. A driver's license, credit card, or some form of identification is required as a deposit.
ATMs
Accessible Automatic Teller Machines (ATMs) are located on the Main Concourse adjacent to the North and South entrances and exterior of the building near the South Ticket Office facing Autumn Street.
Closed Captioning
For San Jose Sharks and Barracuda games, closed captioning services are available within the Sharks + SAP Center App presented by Western Digital. Guests will be able to select their text preferences within the app. Closed captioning is only available for home Sharks and Barracuda games with the service starting 30 minutes prior to the game start time.
Concession Stands
Concession stands are accessible to guests with disabilities. Guests may request additional assistance from the nearest Guest Services staff at any of the foodservice locations.
Elevators and Escalators
SAP Center has accessible elevators for guests with disabilities. Entrance level access elevators are available at the North and South Entrances with access to all floors. Elevators are also available from the Main Concourse to the Upper Concourse concessions and seating areas near Sections 207/209 and 221/223.
Escalators are located at the South Entrance of SAP Center. They connect the Club level to the Main Concourse.
Emergencies
SAP Center has developed procedures for emergency preparedness, including the safe evacuation of all guests with disabilities and their companions. SAP Center employees have been trained in the appropriate ways to evacuate guests with disabilities during an emergency.
Information Desks
SAP Center Information Desks are located near Sections 101 and 115 on the Main Concourse. The Information Desk Attendants dispense Assistive Listening Devices and are able to assist with accessible seating accommodations.
Interpreting Services
Guests who require interpreting or audio description services for events are encouraged to contact our Guest Experience team at SAPGuestService@sapcenter.com to arrange interpreting services prior to purchasing their tickets. In the event you have purchased a ticket without making prior arrangements for interpreting or audio description services, please contact us no later than four (4) weeks prior to the event day.
Parking/Drop-Off
There are designated accessible parking spaces for disabled guests in Lot ABC. Availability is based on first-come, first-served. To park in one of the designated spaces, you must have a disabled plate or placard. For Sharks and other events, we do reserve additional courtesy parking for disabled guests. Standard parking rates apply for parking in disabled parking spaces.
As disabled parking is limited, we recommend purchasing parking in advance to guarantee a space in Lot ABC (Onsite).
SAP Center provides accessible drop-off/pick-up areas located across the street on Montgomery Street (across from The Sharks Lounge). Guests with disabilities may be dropped off and picked up at the North Entrance curb which is in Lot B. To enter Lot ABC, the driver will need to inform the parking attendant they are dropping off only. To re-enter the ABC lot, inform the parking attendant or Police officer you are picking up your guest with a disability. We recommend the driver to return 30 minutes prior to the conclusion of the event to avoid street closures. For more information and/or a map of the drop-off/pick-up areas, CLICK HERE.
Ushers will be happy to assist guests with disabilities entering the building and escort them to their seats if desired. For pick-up after an event, the driver would return to the same North Entrance curb. Ushers will also be happy to escort guests with disabilities back to the drop-off location.
Radio Broadcasts
Guests attending the game with sight impairments that wish to listen to the game without a time delay can tune to the in-arena feed at 102.1FM.
Ramps
A wheelchair-accessible ramp is available at SAP Center. This ramp is located outside the North Entrance. The ramp is accessible from the drop-off area at the North Entrance curb.
Restrooms
All public restrooms are accessible to guests with disabilities. Our Family/Companion restroom is located in the First Aid Office on the Main Concourse near Section 102.
Segways
Due to safety concerns, Segways are not permitted inside SAP Center at San Jose. Guests may check-in their Segway and request a wheelchair escort to and from their seat location from the Ushering Staff at any entrance or Information Desk.
Sensory Kits
Sensory kits are available for fans of all ages with sensory needs are available at no charge at the Information Desks located on the SAP Center concourse near the North and South Entrances and also at Tech CU Arena Information booths on a first-come, first-serve basis. Kits include anti-glare glasses, a fidget toy, tissues, a mini coloring book, and more. Guests may re-enter with Sensory Kits to SAP Center and Tech CU Arena events by entering each venue through the lane marked “Extra Assistance” for inspection. To register for a Sensory Kit before arriving to an event, please fill out the form here.
Service Animals
Guests with disabilities who are assisted by service animals attending events may bring their service animal with them. However, the animal must be harnessed, leashed, or tethered at all times. Service dogs “in-training” and comfort animals are not permitted in SAP Center.
Due to tight seating arrangements and limited means of egress for large numbers of people at events, SAP Center’s general policy does not permit miniature horses acting as service animals inside the building. However, this policy has flexibility, and requests for exceptions will be considered on an individual basis. Guests requesting accommodations for a miniature horse may contact the Director of Guest Service at 408-287-7070 or SAPCenterGuestService@sapcenter.com.
Sight Impaired / Low-vision Seating
SAP Center strives to provide an accessible venue for all guests and is pleased to offer seating for guests who are blind or have low vision. Designated seating for guests who are blind/low vision is based on the event’s layout. SAP Center reserves the right to change these designated seating areas on an event-by-event basis. Blind/low vision seating is also sold on a first-come, first-served basis and is sold at the same prices as other seats in the designated seating sections. Guests who require blind/low vision seating for an event should contact SAP Center’s Ticket Operations Department at 408-999-5720 as soon as possible after tickets have gone on sale.
Telephones
Accessible public payphones and courtesy house phones are available inside the South Entrance, near the exit doors at Section 110, and on the exterior of the building facing Autumn Street.
Comments, Questions, Suggestions
SAP Center strives to make its event experiences as user-friendly as possible for its guests with disabilities. Guests with disabilities and their companions are encouraged to contact the Director of Guest Services with suggestions on how to improve the services.
The Director of Guest Services may be reached at (408) 287-7070 or SAPguestservice@sapcenter.com, or write: Guest Services, SAP Center at San Jose, 525 W Santa Clara Street, San Jose, CA, 95113.
