SAP Center takes pride in the services it provides to its guests and is committed to compliance with the Americans with Disabilities Act (“ADA”). SAP Center will ensure that it offers compliant access to guests with disabilities. Guests with disabilities will not be discriminated against in any program or activity conducted at SAP Center, nor will any individual be discriminated against because of his or her association with a person with a disability. Below sets forth basic information regarding accessibility at SAP Center. Should a guest require accommodations in addition to, or other than the accommodations described below while at SAP Center, or should a guest have additional questions or need to speak with an SAP Center representative, please contact SAP Center Guest Services at or
Accessible Seating Accommodations
SAP Center offers accessible seating for guests who require use of accessible seating, as well as companion seats, in various locations throughout the arena bowl.
Guests may purchase accessible seating in advance on a first-come, first-served basis by visiting Ticketmaster online at or by calling to speak to a ticketing attendant that can assist you in accommodating your seating needs on a first-come, first-served basis. Guests may also purchase accessible seating by visiting the SAP Center Ticket Office located on the corner of Santa Clara St and Barack Obama Blvd. The Ticket Office is open only on event days, two hours before the start of each event. Advance sales are available on event days at the Ticket Office or through .
Guests who attend an event with non-accessible seats who require an accessible seat will be permitted to exchange tickets for comparable accessible seating, if available. Game or event day requests for exchanges are accommodated on a first-come, first-served basis, based on availability, by visiting an Information Desk. Information Desks are located near the South Entrance at Section 101 or immediately inside the North Entrance.
Guests with temporary disabilities will be accommodated by providing the guest with accessible seating, subject to availability, at the closest available accessible seating location in comparison to their original seat.
Wheelchair seating is manifested with a companion space adjacent to it. If a guest requests additional companion spaces, the additional seats will also be adjacent, subject to availability. If adjacent seats are not available, they will be in the closest proximity to the accessible seating location, subject to availability. Please note that Personal Care Attendants (PCAs) are required to purchase a ticket for any/all venue games/events.
Please see our seating chart for wheelchair and companion seating locations.
Additional information is available by calling the SAP Center at .
For information on wheelchairs and mobility devices, please see the wheelchairs and mobility devices section below.
ADA Mobility Assistance
Guests who are in need of a manual wheelchair on the day of an event may request an escort when entering through either the North or South entrance. They can also request an escort at one of the Information Desks. The escorts will assist guests to and from their seats before and after the event. Wheelchairs are in limited supply, subject to availability, and may not be rented for the length of the event.
Guests are permitted to store their mobility devices near their seats at their own risk if a space can be located that does not interfere with the path of travel for other guests in the event of an emergency.
Guests may also have their mobility device checked by an usher and returned to them at the end of the event. These check-in locations are available at the Event Office near section 128 on the main concourse or near the North Entrance.
SAP Center is not responsible for a guest’s personal mobility device that is not checked in.
Assistive Listening Devices
Courtesy assisted listening devices are available for check out at the Information Desks. Guests will be required to present identification at the time of check out.
Accessible Automatic Teller Machines (ATMs) are located on the Main Concourse adjacent to the North and South entrances and exterior of the building near the South Ticket Office facing Autumn Street.
For Sharks and Barracuda games, closed captioning is available through your mobile phone within the Sharks + SAP Center App presented by Western Digital. Captioning services begin 30 minutes prior to the start of the game. Guests will be able to select their text preferences within the app. Captioning is also available on the main video board positioned above the center of the playing surface for sporting events.
Concession stands are accessible to guests with disabilities. Guests may request additional assistance from the nearest Guest Services staff at any of the foodservice locations.
Elevators and Escalators
SAP Center has elevators for guests with disabilities. Entrance level access elevators are available at the North and South Entrances with access to all floors. Elevators are also available from the Main Concourse to the Upper Concourse concessions and seating areas near Sections 207/209 and 221/223.
Escalators are located at the South Entrance of SAP Center. They connect the Club level to the Main Concourse.
SAP Center has developed procedures for emergency preparedness, including the safe evacuation of all guests, including guests with disabilities and their companions. SAP Center employees have been trained in the appropriate ways to evacuate guests with disabilities during an emergency.
The First Aid Office is located on the Main Concourse near Section 102.
SAP Center Information Desks are located near Sections 101 and 115 on the Main Concourse. The Information Desk Attendants dispense Assisted Listening Devices and are able to assist with accessible seating accommodations.
Guests who require interpreting or audio description services for events are encouraged to contact our Guest Experience team at to arrange interpreting services prior to purchasing their tickets. In the event you have purchased a ticket without making prior arrangements for interpreting or audio description services, please contact as soon as possible before the event day.
Accessible parking spaces are available in Lot ABC. Designated accessible parking spaces are available on a first come, first-served basis. Only guests who display a valid placard or license plate will be permitted to park in accessible parking spaces. For Sharks games and other events, SAP Center reserves additional courtesy parking for guests with disabilities. Standard parking rates apply for parking in designated accessible parking spaces.
As accessible parking is limited, we recommend purchasing parking in advance to guarantee a space in Lot ABC (Onsite).
SAP Center provides accessible drop-off/pick-up areas located across the street on Montgomery Street (across from The Sharks Lounge). Guests with disabilities may be dropped off and picked up at the North Entrance curb which is in Lot B. To enter Lot ABC, the driver will need to inform the parking attendant they are dropping off only. To re-enter the ABC lot, inform the parking attendant or Police officer you are picking up your guest with a disability. We recommend the driver return 30 minutes prior to the conclusion of the event to avoid street closures.
Ushers will be happy to assist guests with disabilities entering the building and escort them to their seats if desired. For pick-up after an event, the driver would return to the same North Entrance curb. Ushers will also be happy to escort guests with disabilities back to the drop-off location.
Guests with vision impairments who attend a game and wish to listen to the game without a time delay can tune to the in-arena feed at 102.1FM.
A wheelchair-accessible ramp is available at SAP Center. This ramp is located outside the North Entrance. The ramp is accessible from the drop-off area at the North Entrance curb.
All public restrooms are accessible to guests with disabilities. Our family/companion restroom is located in the First Aid Office on the Main Concourse near Section 102.
Seating for Guests with Visual Impairments
SAP Center strives to provide an accessible venue for all guests and is pleased to offer seating for guests with visual impairments. Designated seating for guests visual impairments is based on the specific event layout. SAP Center reserves the right to change these designated seating areas on an event-by-event basis. Seating for guests with visual impairments is sold on a first-come, first-served basis and is sold at the same prices as other seats in the designated seating sections. Guests who require specific seating for an event as an accommodation for their visual impairments should contact (408) 287-7070 as soon as possible after tickets have gone on sale.
Due to safety concerns, Segways are not permitted inside SAP Center at San Jose. Guests may check-in their Segway and request a wheelchair escort to and from their seat location from the Ushering Staff at any entrance or Information Desk.
SAP Center desires to ensure all programs and events at SAP Center are sensory inclusive. Sensory kits are available for guests of all ages with sensory needs are available at no charge at the Information Desks located on the SAP Center concourse near the North and South Entrances and also at Tech CU Arena Information booths. Kits include noise-reducing headphones, anti-glare glasses, a fidget toy, tissues, a mini coloring book and more. Guests may re-enter SAP Center and Tech CU Arena events with Sensory Kits by entering each venue through the lane marked “Extra Assistance” for inspection. before arriving at an event.
Pets are not permitted at SAP Center. Guests with a disability who are assisted by a service animal may bring their service animal with them to an event as permitted by the ADA. Guests who require assistance from his or her service animal while at SAP Center are encouraged to contact the Director of Guest Service at or to confirm seating locations or seat relocations.
Sight Impaired / Low-Vision Seating
SAP Center strives to provide an accessible venue for all guests and is pleased to offer seating for guests who are blind or have low vision. Designated seating for guests who are blind/low vision is based on the event’s layout. SAP Center reserves the right to change these designated seating areas on an event-by-event basis. Blind/low vision seating is also sold on a first-come, first-served basis and is sold at the same prices as other seats in the designated seating sections. Guests who require blind/low vision seating for an event should contact (408) 287-7070 as soon as possible after tickets have gone on sale.
Accessible public payphones and courtesy house phones are available inside the South Entrance, near the exit doors at Section 110, and on the exterior of the building facing Autumn Street.
Wheelchairs and Mobility Devices
SAP Center is pleased to offer wheelchair assistance to its guests. Guests in need of a manual wheelchair to get to their seat or any other location at SAP Center may request an escort when entering through either the North or South entrance at SAP Center. Guests may also request an escort at one of the Information Desks. The escorts will assist guests to and from their seats before and after the event. Wheelchairs are in limited supply, subject to availability, and may not be rented for the length of the event.
Guests are permitted to store their mobility devices near their seats at their own risk if a space can be located that does not interfere with the path of travel for other guests in the event of an emergency. Mobility devices may be checked in and stored during the event and will be returned to them at the end of the event. These check-in locations are available at the Event Office near section 128 on the main concourse or near the North Entrance. Please note, segways, go-carts, and golf carts are not permitted in SAP Center.
SAP Center is not responsible for a guest’s personal mobility device that is not checked in.
Comments, Questions, Suggestions
SAP Center strives to ensure each guest has a great event experience while visiting the arena. For comments, questions, requests, or suggestions regarding accommodations or your experience at SAP Center, please contact the Director of Guest Services at (408) 287-7070 or , or write: Guest Services, SAP Center at San Jose, 525 W Santa Clara Street, San Jose, CA, 95113. two