The Ticket Office is open only on event days, two hours before the start of each event. Advance sales are available on event days at the Ticket Office or through For events that cannot be rescheduled, tickets that were ordered online or over the phone with Ticketmaster will be automatically refunded to the original purchaser's credit card. 

The Ticket Office at SAP Center is located in the southeast corner of SAP Center at San Jose.


I bought tickets at the Ticket Office. What is needed for my refund to be complete?

  • Original tickets
  • Photo ID
  • Credit Card used for the purchase (if applicable)

Note: It will take 7-10 business days with most banks for your refund to be credited back into your account.

Ticketing Contact Information

Event Ticket Sales

Group Sales (More Info Below)

Suite Sales

Ticket Information

Thanks for your interest in purchasing tickets to SAP Center events. We’ve provided a number of helpful links and phone numbers:

SAP Center Concerts and Family Shows

San Jose Sharks

Individual/Season/Mini-Plan/Group Tickets: 408-999-5757

San Jose Barracuda

Individual/Season/Mini-Plan/Group Ticket: 408-999-5757

Only Ticketmaster can guarantee that the tickets you purchase are 100% verified and issued in your name so they can't be counterfeited.  Be aware that tickets purchased through other channels are not verified.