Additional Ticket Information
SAP Center at San Jose welcomes guests with General Admission (GA) tickets to arrive and form the line in advance of typical arrival times for events. All guests are required to abide by the provisions within the following policy. Ticket holders found in violation of the following policy may be asked to surrender their tickets and leave SAP Center property. Entering the GA line indicates the guest’s agreement to abide by all SAP Center policies and procedures (the same as while inside the building)
- GA ticket holders may begin lining up at “Entrance B” (the doors between the Sharks Lounge and the San Jose Sharks Pro Shop) at 9:00am on the date of show. Early arrivers will be directed off the property and not permitted to form a queue.
- Sequential numbered wristbands will be distributed from 9:00am until 3:00pm.
- The order of entrance into the building will be based on the number on the guest’s wristband. Wristbands will be provided on a first-come, first-served basis.
- Once a GA ticket holder has their wristband, they must leave the SAP Center property.
- Guests should return to Entrance B at 3:45pm and be lined up in numerical order no later than 4:45pm for their numbered wristband to be honored.
- If a GA ticket holder does not pick up a sequential numbered wristband between 9:00am-3:00pm, they should head to Entrance B upon arrival and line up behind those who already received a numbered wristband.
- If a guest picks up a sequential numbered wristband but does not return to the Entrance B line by 4:45pm, the guest will be asked to line up after the last guest in line.
- Each guest must be physically present and must show a valid GA ticket to receive a numbered wristband.
- There are no in-n-out privileges in the SAP Center managed parking lots.
- Other ticket holders must remain outside of the blockaders that separate the GA line.
- Guests are not permitted to “hold” a place in line for other guests who are arriving later.
- The wristband must remain on the guest’s right wrist while in line. Any guest found with a tampered wristband will have his or her wristband confiscated and will lose their place in line.
- GA ticket holders will be admitted in sequential order once their tickets are scanned valid after doors are opened, scheduled for 6pm.
- A second wristband allowing floor access will be issued only upon receiving a valid ticket scan after the doors open.
- Guests are permitted to have a reasonable amount of food and non-alcoholic beverages while in line. No glass bottles, cans, or outside food and beverages are allowed into the building.
- Please be respectful of other guests in line - no running, pushing or line jumping; no alcohol, drugs or glass containers; no horseplay or unsafe behavior; no profanity; no tailgating, open flames or barbeques; no selling of tickets, wristbands, concessions or merchandise; no animals (except service animals); no smoking in line.
- Prohibited Items: The following items are prohibited from entering the building: all outside food and beverages, weapons of any kind, pepper spray/mace, alcohol, cameras with detachable lenses, video recording equipment, audio recording equipment, laser pointers, fireworks, iPads, GoPros, selfie-sticks, glow sticks, glass bottles, cans. Guests with bags larger than 5” x 9” x 2”.
Thanks – Have a Great Time!!
