Ticket Office Location

To purchase tickets for an upcoming event hosted at SAP Center, please click here.

The Ticket Office is open only on event days, two hours before the start of each event. Advance sales are available on event days at the Ticket Office or through Ticketmaster.com. For events that cannot be rescheduled, tickets that were ordered online or over the phone with Ticketmaster will be automatically refunded to the original purchaser's credit card. 

To view the current status of your event, please click here.

The Ticket Office at SAP Center is located in the southeast corner of SAP Center at San Jose. 

My show was cancelled and I bought my tickets at the Ticket Office. What is needed to complete my refund?

  • Original tickets
  • Photo ID
  • Credit Card used for the purchase (If applicable)

Note: It will take 7-10 business days with most banks for your refund to be created back into your account.  Please also note that all sales are final and that no refunds or exchanges are allowed. Refunds are only available for canceled or rescheduled shows.

If you have lost your credit card that was used for the purchase, please bring the replacement card, along with any supporting documentation from the original card. If this is not possible, please visit any of the Ticket Office windows for more information during the hours of operation.    

Event Ticket Sales
408-999-5757

Group Sales (More Info Below)
408-999-5757

Suite Sales
408-999-5757

Ticket Information

Thanks for your interest in purchasing tickets to SAP Center events. We’ve provided a number of helpful links and phone numbers below.

SAP Center Concerts and Family Shows

Event Tickets General Information
408-287-7070

Individual & Group Sales
408-999-5757

For more Info:
Email SharksGroupSales@SJSharks.Net

San Jose Sharks

Individual/Season/Mini-Plan/Group Tickets
408-999-5757

San Jose Barracuda

Individual/Season/Mini-Plan/Group Ticket
408-999-5757

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Only Ticketmaster can guarantee that the tickets you purchase are 100% verified and issued in your name so they can't be counterfeited.  Be aware that tickets purchased through other channels are not verified.